Refund policy

Refund Policy

If your figure arrives damaged, please contact us within 7 days of receiving your order to request a refund.

To help us process your request faster, please include your order number and clear photos of the damaged item in your email.

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:
 1. Check your bank account again.
 2. Contact your credit card company, as processing times may vary.
 3. Reach out to your bank, as some institutions take additional time to complete refunds.

If you have any questions or issues with your order, please contact us at:
support@herobrickvault.com